FAQ
Below you will find the most common questions and answers. If you can’t find an answer to your questions, please send us a message and we’ll get back to you. You can submit a message using our contact form by clicking here.
Helpie FAQ
Our products
- Do you use medicine or pharmaceuticals on your bees?
No!
Norway has one of the healthiest populations of bees in the world. Norwegian beekeepers take the responsibility of keeping it that way very seriously.
There’s no need of medication, but also, it is not allowed. Any medicine or antibiotics are strictly forbidden within beekeeping.
When materials such as beeswax are imported to Norway to be used within beekeeping, it undergoes strict testing. It is not only tested for diseases but also for residue of antibiotics or any other pharmaceuticals. If there’s a positive find on the tests of either diseases or pharmaceuticals, the entire party will be refused at the border.
- Do you add sugar to your honey?
No!
We believe in the purity of what nature gives us, and therefore, that the honey is supposed to be exactly the way the bees made it.
Also, Norwegian regulations do not allow sugar in any form or shape to be added to the honey. If there are any traces of sugar in the honey, we are no longer allowed to sell it as “honey”. A honey containing sugar will have to be sold as “syrup” and the word “honey” can not be used on any labels or marketing materials.
Random tests are performed by the Norwegian Food Safety Authority to monitor honey sold in Norway.
- Is your honey heated?
No!
According to the Norwegian regulation for honey production and sales, we are not allowed to heat up the honey. If the honey has been heated, it can no longer be sold as "honey".
Payment
- What payment methods do you accept?
We accept all major credit and debit cards and also PayPal.
Credit card and debit card transactions are handled through Stripe for the safety of both us and our clients.
Exchange & Return
- What is your return policy?
Our goal is to have happy and satisfied customers. No matter the reason, please do not hesitate in contacting us if there’s anything making you unhappy or dissatisfied with your order or products.
For full return policy, please see this page.
In short;
We cannot accept returns of honey.
For any other product we have a 30-day return policy.
Please be aware, customers must cover shipping charges for returns.
If you whish to return a product, or contact us, please send us an email at mail@norwegianbeekeeper.com.
Order & Shipping
- USA: Do you provide documentation to FDA?
Yes!
As we are sending food items from outside the US, the US regulations say we have to register a Prior Notice with FDA.
We register a Prior Notice in the FDA portal for all shipments to the US. The Prior Notice is uploaded digitally to the DHL Express system. Also, on the shipment label on the parcel, we register the specific Prior Notice Number given for your shipment.
You will find a copy of the document in your parcel.
- Do you charge sales tax or VAT?
We do not collect any taxes or VAT for our international orders.
Depending on regulations in your state or country, you order/shipment might be eligible of sales tax/VAT. If so, our courier, DHL Express, will contact you with information about this. DHL Express has easy to use and efficient online tools for this process.
- How much is the shipping?
The shipping fees vary depending on your order and your location. We ship from Nesodden, Norway.
In the checkout, you will see live rates in USD after you have entered your address. The checkout calculates the weight of the items in your basket and may change according to the number of items in your basket.
Our shipping rates will change over time due to shipping costs and exchange rates between USD and NOK.
The below rates are examples of shipping rates (in USD) for one jar of honey. The rates are collected 25th of January 2024. Please be aware that DHL Express charges an extra fee for remote locations.
Destination Country Destination City DHL Express (USD) Posten Norge (USD) Australia Melbourne 42.79 19.90 Australia Perth 42.79 19.90 Australia Sydney 42.79 19.90 United Kingdom London 23.94 19.90 United Kingdom Manchester 23.94 19.90 USA Chicago 29.23 19.90 USA Minneapolis 29.23 19.90 USA New York City 29.23 19.90 USA Seattle 29.23 19.90 - When will my order be shipped?
We normally ship within two business days.
Please be aware that Norwegian Bank Holidays might be different from your location. Please click here to see Norwegian Bank Holidays.
- What is your store's currency?
The currency is US Dollars.
- Where are your orders shipped from?
All orders are shipped from Nesodden, Norway, in the Oslo Fjord.
- How can I track my order?
As soon as your order is sent, you will receive an email from us with your tracking number.
The email is sent from mail@norwegianbeekeeper.com. Please check your spam folder if you haven't received it. You are, of course, also welcome to contact us, and we will resend your tracking number.
- How long will it take until I receive my order?
Normally we ship within 2 business days after receiving your order.
Transit times will vary depending on where you live. We ship with DHL Express for the fastest transit time possible.
Below are some examples. Please be aware that shipments to other cities and rural areas might have longer transit times.
The table below is showing transit times in business days.
Destination Country Destination City DHL Express Posten Norge Australia Melbourne 4 ca 7 Australia Perth 4 ca 7 Australia Sydney 4 ca 7 United Kingdom London 1 ca 6 United Kingdom Manchester 1 ca 6 USA Chicago 3 ca 7 USA Minneapolis 3 ca 7 USA New York City 2 ca 7 USA Seattle 3 ca 7 - Do you ship internationally? Where do you ship?
Yes, we do ship internationally. Please see the list of countries below.
If your country is not listed, please contact us, and we will check if we are able to open up for shipments to your country as well.
Australia, Canada, Germany, Hong Kong SAR, Iceland, Japan, Kuwait, Liechtenstein, Macao SAR, Oman, Qatar, Saudi Arabia, Singapore, South Africa, Switzerland, United Arab Emirates, United Kingdom, USA
